Terms of reservation

Confirmation of booking

Confirmation of booking is only valid upon receipt of a deposit of 25% of the total cost.

Note:

i) Confirmation of availability for specific dates as received from “Grey House Apartments” reservations is not considered as a confirmation to a reservation.

A booking is only confirmed upon receipt of a deposit.

For Payments methods please see here

Note: Banking transfer costs is charged to the customer

Refunds

For a cancellation of booking, a refund to the deposit is only given under the following conditions.

0% cancellation fee: When a cancellation to the booking has been made with a minimum of 30 days notice (from the date of check in) being given to “Grey House Apartments” reservation’s department.

Note:

i) 100% of the deposit is refunded.

ii) Accepted notices are either by fax or email.

50% cancellation fee: A 50% cancellation fee is charged if a cancellation of the reservation has been made within the period of 21 days to 30 days, from the date of check in.

Note:

i) 50% of the deposit is refunded.

ii) Accepted notices are either by fax or email.

100% cancellation fee: A 100% cancellation fee is charged when a cancellation of the reservation has been made within 20 days from the date of check in.

Note: No refund to the deposit is refunded.

Balance of deposit

The balance to the booking is made at “Grey House Apartments” prior to the departure date.